Expert in sales and customer service
Speaker and moderator
The playing field for the trading industry has changed radically as a result of digitization and the many challenges the world is facing. Today’s customers are more educated and less loyal against brands. They have high expectations for service, delivery, commitment, credibility and range. Companies that can offer a great shopping experience in today’s fierce and global competition are more likely to succeed. This is Vanessa’s area of expertise.
“Selling is caring for the customers’s time”
Show care and deliver a higher value to the customer.
About Vanessa
Vanessa is one of Scandinavia’s most experienced and appreciated speakers in sales and customer service with 30 years of experience in swedish and international trade. She coaches managers, teams and employees on buying behaviour, sales psychology and the needs, motivations and attitudes of customers and sellers.
Lectures
In the two lectures Sell with care and Meet with care, Vanessa shares insights, methods and tools that change people’s way of thinking and inspire personal development. She has helped many companies and organizations become better at meeting their customers, guests, patients or users, with fantastic results. The lectures are perfect for actors in both business and the public sector. Presentation, materials and exercises are tailored to each organization’s needs.
Content
Understanding of different customer needs
Consensus regarding customer satisfaction
Increased motivation and job satisfaction
Stronger collaboration within the team
Self-awareness of each employee
A sense of pride in one’s professional role
Better communication
Moderator
Vanessa is often hired as a moderator. Professional and captivating both on stage and in front of the camera. Always prepared and sensitive to the mood in the room. With energy, empathy and humor, she leads conferences, events and galas and gives the audience a memorable experience. Her broad experience in business means that she can quickly familiarize herself with her client’s business strategy and needs.
You can book Vanessa’s lecture on site, in front of an audience or as a digital event, in Swedish, English, Italian or Danish.
Clients
Akademibokhandeln, Alecta, Apoteket, Cervera, Cycleurope, Electrolux Home, Filippa K, Formex, Grand Hotel, Göteborg & Co, Halmstad City, Isaksson Rekrytering, KappAhl, Länsförsäkringar Mäklarservice, Martin & Servera, Mildh Press, Marbodal, Mitt Vatten Sundsvall, NK, Nordiske Medier, Pocket Shop, Polarn o Pyret, Skanska, Sundsvalls kommun, Stockholm Fashion District, Svenskt Tenn, Tenstas Stadsdelsförvaltning, Volvo Car Group, Västerviks Sjukhus, Wallenstam, Wavin mfl.
Markets and Industries
Law
Manufacturing
Media, advertising, PR
Properties
Public Administration
Research, medicine
Retail
Transport, logistics
Travel, tourism
Agriculture, forestry
Banking, finance, insurance
Beauty
Culture and entertainment
Data, IT, startups
Education
Food
Health, healthcare
Hotel and restaurant
Contact
Call: +46 (09 70-471 83 40
Mail: vanessa@vanessaleporati.com
Vanessa can be hired for assignments in Swedish, English, Italian and Danish.
Words from clients
“We have used Vanessa as both moderator and lecturer at our large events year after year. Vanessa represents our brand in an excellent way and manages to find new angles to improve our sales. Vanessa is not only a lecturer, but a person in whom we and our clients have great confidence.”
“Thank you so much, you are doing so well. What energy you shared, and of course a whole lot of concrete tools for us to work on.”
“Interesting and inspiring mix of facts and recognition. Top rating!”
“A big thank you to you for an incredibly inspiring lecture....”
“We have received so much positive feedback. It feels like a smash hit.”
“We are so pleased with your presentation, especially the workshop which was valuable for us. So thank you very much!”
“Thank you for contributing to our clinic days, it was much appreciated!”
